Refund policy

Refund Policy

Last Updated: March 23, 2026

At KVISAKOL, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. 14-Day Return Window

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it.

  • It must be unworn or unused, with all original tags attached.

  • It must be in its original packaging.

  • You must provide the receipt or proof of purchase.

3. How to Start a Return

To initiate a return, please contact us at Kvisakolus@gmail.com.

  • Return Address: 349 Avenue X, Brooklyn, NY 11223, USA.

  • Approval: If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

  • Important: Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues

Please inspect your order immediately upon arrival. Contact us right away if:

  • The item is defective or damaged.

  • You received the wrong item.

We will evaluate the issue and make it right as quickly as possible.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as specialized cleaning solutions or probiotic compounds).

  • Personal care goods (such as beauty or hygiene products).

  • Custom products (special orders or personalized items).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and Gift Cards.

6. Exchanges

The fastest way to ensure you get what you need is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must still meet the eligibility criteria mentioned in Section 2.

8. Refunds

Once we’ve received and inspected your return, we will notify you if the refund was approved.

  • Processing: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Bank Processing: Please keep in mind it can take additional time for your bank or credit card company to process and post the refund.

  • Follow-up: If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at Kvisakolus@gmail.com.